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Requested Threads licenses not found on available dongle

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We have a standalone license dongle for TUFLOW that will not work on new computer.  We are replacing desktop and the hardware dongle will allow the software to run fine on the existing machine.  On the replacement, we installed codemeter but then after plugging the dongle into the new machine and trying to run the software we get the attached screen shot error.

TUFLOW FV Threads (16)  Not licensed or no local licenses free.
ERROR: Requested threads licenses not found on available dongle/s.


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Dear Mpolak

It appears that your license may not have been coded with threads. As of 2019 each TUFLOW FV license comes with 4 threads as default. The term 'threads' refers to the degree of parallelism a given simulation can be run on (more on this here:https://fvwiki.tuflow.com/index.php?title=A_Model_Runs_Slow#Parallel_Processing).  

As you have a local 8 of TUFLOW FV you should also have access to 32 threads (8x4=32 threads). So we can take a closer look at your license could you please create a cmDust file (follow the instructions on this link: https://fvwiki.tuflow.com/index.php?title=WIBU_create_cmDust) and send through the resulting to support@tuflow.com. We look forward to getting you back up and running as soon as possible.

Kind regards, Mitch.

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